Home Connect Privacy Policy

Updated November 4, 2024

Home Connect’s Privacy Policy describes how Home Connect collects, uses, and shares your personal data.

In addition to this Privacy Policy, we provide data and privacy information embedded in our services and features that may request to use your personal data. This product-specific information can be reviewed before using these features and may also be accessible in feature-related settings or at homeconnectapp.com/legal/privacy-policy.

What is Personal Data at Home Connect?

Home Connect believes strongly in fundamental privacy rights and that these rights should not vary depending on where you live. For Home Connect, any data that relates to an identified or identifiable individual or can be linked to them is treated as “personal data.” This includes data that directly identifies you, such as your name, and data that does not directly identify you but could be reasonably linked to you, such as device identifiers. Aggregated data is considered non-personal data for the purposes of this Privacy Policy.

This Privacy Policy applies to Home Connect and any Home Connect-affiliated companies. It covers personal data handled when you interact with us through our websites, Home Connect platforms, and in communications with Home Connect representatives. Home Connect may link to third-party services or apps, but our Privacy Policy does not apply to those third parties, so please review their privacy policies to understand how they handle personal data.

Your Privacy Rights at Home Connect

Home Connect respects your right to know, access, correct, transfer, restrict processing of, and delete your personal data. If you choose to exercise these privacy rights, Home Connect will not discriminate against you or provide a lesser degree of service. Where your consent is required for processing your personal data, you have the right to withdraw consent at any time.

To exercise your privacy rights, including in cases where a third-party service provider is acting on Home Connect’s behalf, please visit homeconnectapp.com/legal/privacy-policy or contact privacy@homeconnectapp.com. To protect the security of your personal data, you may be asked to verify your identity.

There may be instances where Home Connect cannot fulfill your request, such as when a legal requirement mandates the retention of certain data or when fulfilling a request would compromise security measures. Privacy requests may also be denied if they jeopardize others’ privacy, are frivolous, or are otherwise impractical.

Personal Data Collected by Home Connect

Home Connect collects only the personal data necessary to provide our services. The type of personal data collected depends on your interactions with Home Connect. Examples include:

Account Information: Home Connect account details, including your email address and account status.

Device Information: Data that could identify your device, such as browser type.

Contact Information: Information like your name, email, physical address, and phone number.

Transaction Information: Data related to purchases or transactions facilitated by Home Connect.

Usage Data: Data about your activity on Home Connect, including browsing and interaction history.

Location Information: Data regarding your location, used for certain location-specific services.

If you choose not to provide certain personal data, we may be unable to offer some Home Connect services or respond to certain requests.

Personal Data Received from Other Sources

Home Connect may receive personal data about you from third-party sources, including:

Other Individuals: Data shared by others, such as when someone invites you to join Home Connect services.

At Your Direction: Data you direct others to share with Home Connect, such as account details from service providers.

Home Connect Partners: Information validated by partners for fraud prevention or to enhance security.

Home Connect may also use data for research and development, including datasets containing images or other identifiable information, processed in compliance with applicable law. We do not reidentify individuals in datasets used solely for research.

How Home Connect Uses Personal Data

Home Connect uses personal data to operate our services, process transactions, communicate with you, ensure security and fraud prevention, and comply with legal obligations. Home Connect may rely on various legal bases to process personal data, including consent, contract fulfillment, compliance with law, or legitimate interests.

Examples include:

Powering Our Services: Using personal data to improve Home Connect’s offerings, perform audits, and conduct troubleshooting.

Processing Transactions: Collecting data such as your name, purchase details, and payment information.

Communications: Contacting you regarding your transactions or account, responding to feedback, and sharing important updates.

Security and Fraud Prevention: Protecting individuals, employees, and Home Connect from potential fraud or security risks.

Compliance: Satisfying legal obligations, including tax reporting and responses to lawful governmental requests.

Home Connect does not use profiling or algorithms for decisions that significantly affect you without human oversight.

Retention of Personal Data

Home Connect retains personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Data retention periods are reviewed regularly to ensure they are limited to the shortest period permissible.

Sharing of Personal Data

Home Connect may share personal data with affiliated companies, service providers, partners, and others as directed by you. Service providers are required to handle data according to our instructions and cannot use it for their own purposes.

Cookies and Other Technologies

Home Connect websites and services may use cookies and similar technologies to understand user behavior, enhance security, and provide a better experience. Types of cookies include:

Strictly Necessary Cookies: Essential for service functionality.

Analytics Cookies: Used to understand interactions with our services.

You can disable cookies in your browser settings, though some features may not be available.

Data Transfers Between Countries

To provide services, your personal data may be transferred globally, and Home Connect complies with relevant legal requirements for cross-border data transfers. For more information, please contact privacy@homeconnectapp.com.

Protection of Personal Data

Home Connect employs safeguards to protect your personal data based on its nature and processing. These include administrative, technical, and physical measures.

Children's Privacy

Home Connect takes precautions to protect children’s personal data and will delete any data collected without proper authorization as soon as possible.

Privacy Questions

For questions about Home Connect’s privacy practices, contact us at privacy@homeconnectapp.com. Home Connect reviews all inquiries promptly, typically within seven days, and may provide information on complaint options. If significant changes are made to this Privacy Policy, we will notify you directly if we have your contact information on file.